JoJo Siwa Official Returns & Exchanges

We want you to love your sparkly new look, but if you're not 100% happy, you can return your items within 30 days of delivery. Please ensure all apparel and accessories are unworn, unwashed, and still have their original tags attached.

Return Process

• 1.
  Start Your Return

  Visit our online return portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Follow the prompts to download and print your prepaid shipping label, then securely pack your items in their original packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; make sure to keep your tracking receipt for peace of mind.

• 4.
  Get Your Refund

  Once our team inspects your return, we will process your refund to your original payment method within 7-10 business days.